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If for some reason you are not satisfied with your order, you may exercise your right of withdrawal, without any penalty, within 14 days from the day you received the products purchased on www.titimilano.com. The items you want to return must be delivered to the courier within fourteen (14) days from the date on which you provided to the Seller your decision to withdraw from the contract.

The products can be returned by dispatching the package through the courier indicated by the Vendor, or through another courier, only after having completed the Return Form (according to the form type pursuant to art. 49, paragraph 4 of the Consumer Code) that you can find online in the Customer Service area to get the return number (the Seller will send you confirmation by e-mail of receipt of the request for withdrawal submitted by the Return form), or having drawn up and sent to the Seller other express statement of your decision to terminate the contract, being understood that, in this second hypothesis, it will remain your responsibility to prove the correct and timely exercise of the right of withdrawal. You can’t change the selected item to another one.

Conditions for exercising the right of withdrawal.

After the Seller has received the returned products and checked that all requirements have been fulfilled, you will receive an e-mail confirming acceptance of the return, or, if the existence of a decrease in value of the returned products will be detected, you will receive an -mail in which you will be notified of the amount deducted by way of repayment curtailment. Whatever the mode of payment you used (Credit / debit card or bank transfer), the refund is activated by the Seller in the shortest possible time, and in any case within fourteen (14) days from the date when it first became aware of the exercise of your right of withdrawal, once verified that the withdrawal took place in compliance with the above conditions.

The actual time for crediting or returning the amount you paid for the purchase of products depends on the method of payment used: in case of purchase by credit / debit card, the repayment time depends on the management company of the credit / debit card but usually it occurs within two bank statements. We remind you that the value date of crediting shall be the same, so you will not suffer any loss in terms of bank interest. in case of payment by bank transfer, the reimbursement takes place on the bank account you indicated, so the repayment time depends on the correctness of the data you enter. Normally the chargeback occurs within fourteen (14) days.

Refund times and methods

After the Seller has received the returned products and checked that all requirements have been fulfilled, you will receive an e-mail confirming acceptance of the return, or, if the existence of a decrease in value of the returned products will be detected, you will receive an -mail in which you will be notified of the amount deducted by way of repayment curtailment. Whatever the mode of payment you used (Credit / debit card or bank transfer), the refund is activated by the Seller in the shortest possible time, and in any case within fourteen (14) days from the date when it first became aware of the exercise of your right of withdrawal, once verified that the withdrawal took place in compliance with the above conditions.

The actual time for crediting or returning the amount you paid for the purchase of products depends on the method of payment used: in case of purchase by credit / debit card, the repayment time depends on the management company of the credit / debit card but usually it occurs within two bank statements. We remind you that the value date of crediting shall be the same, so you will not suffer any loss in terms of bank interest. in case of payment by bank transfer, the reimbursement takes place on the bank account you indicated, so the repayment time depends on the correctness of the data you enter. Normally the chargeback occurs within fourteen (14) days.

Product identification tag

All products offered for sale by the Seller come with an identification card. We invite you to try the product without removing the tag since the returned products that have no tag won’t be accepted.